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Use this site to find out what is new with your platform and if any problems effect you. Critical alerts and news are shown on this page.

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Recent Alerts
Platform: Pointshop Enterprise
Alert Level: Resolved
May292020
Last update: 6:48 PM

PSE Checkout Error Messages

Update 5:27pm ET: Most checkout error messages were resolved around 12:23pm ET. Test orders were placed and cancelled on all merchant websites to ensure proper checkout processing.

O...
Platform: Pointshop Enterprise
Alert Level: Resolved
April022020
Last update: 10:54 PM

Real Time Credit Card Processing Problems

PointShop Enterprise merchants with integrated real-time credit card processing experienced intermittent store checkout issues tonight beginning around 9pm with a system-wide card processing proble...

Additional Details

When We're Next Closed

WTE/Pointshop offices will be closed on Monday, September 7th for Labor Day. Support email and voicemail messages will be monitored as usual for after-hours emergencies, and all systems will be monitored in the datacenter 24/7.

Recent News
1/3/2020

Positioning Yourself for a Prosperous New Year

Happy New Year! What are the things you should doing with your website to position yourself for a prosperous 2020? Read on... Read more
7/15/2019

PSE July 2019 Code Release Included New Admin Attribute Search & Brands Page Enhanced Search

PSE July 2019 Code Release included new Siteadmin Attributes list search as a merchant convenience and Brands Page enhanced search for customers to narrow available brands by the first letter of the brand name. Read more